Saturday, July 12, 2025

Federal News Radio: What agency has the most improved customer experience? – VA

“Under the President’s Management Agenda, the Trump administration wants federal employees to match the level of customer service that’s found in the private sector.”

“But compared to most business sectors, the federal government, as a whole, ranks down toward the bottom of a new customer service scorecard…”

“TRICARE, the government-managed health insurance for service members, also held its rank as the third-best rated program.”

“However, the Veterans Affairs Department went up in rank to fourth, and was only one of two government programs to have made a “statistically significant” improvement to their customer service…”

“The Department of Veterans Affairs will serve as a lead agency for customer experience under the President’s Management Agenda, and will lend a helping hand to 14 other civilian agencies.”

“But while VA might be the gold standard for customer service, until recently, that wasn’t the case…” Read the full article here.

Source: What agency has the most improved customer experience? – By Jory Heckman, June 1, 2018. Federal News Radio.

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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