Building on perspective gained serving in an acting capacity, this IT management professional with a demonstrated history of working in the Government administration industry, and skills in IT Strategy, Project Portfolio Management, Software Documentation, Business Intelligence, and Business Process Improvement takes on a permanent role with the Centers for Medicare and Medicaid Services.
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After serving more than 15 years at Veterans Affairs in roles of progressive responsibility, including recently leading a team of Senior CX Strategists overseeing the CX portfolios of VBA lines of business and offices by providing expert knowledge and management to all aspects of CX including human centered design, survey design and implementation, insights, analysis, and improvements, this experienced Government leader takes on a new challenge.
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