Summary
The Chief Experience Officer creates a Customer Relations unit modeled around a Patient Centered Care philosophy. This office would be responsible for developing, implementing, coordinating, and evaluating a comprehensive Patient/Employee Experience Program for approximately 60,000 patients and over 3500 employees throughout the Health Care System.
Duties
Duties may include, but are not limited to:
- Provide leadership at the executive level utilizing lean management tools, and has the full responsibility for the comprehensive monitoring of the planning, coordination, and implementation of patient-centered care, patient experience, and employee experience activities, committees and councils and other programs across the health care system.
- Responsible for supervising administration of the Experience Office, Veteran and Employee Experience Offices, Patient Advocate’s Office, Center for Development of Civic Engagement, the Fisher House, and the Public Affairs Office.
- Provides leadership with authoritative and objectively-based information for making decisions on the programmatic aspects of the patient centered care and the patient experience, and creates an organizational operations and management structure for the HCS to follow.
- Supervisory responsibilities include: prioritizing organization-wide major work efforts; evaluating the performance of staff; giving advice, counsel, or instruction…
