Top Federal officials from largely public-facing agencies explained at a Dec. 1 GovExec event how zero trust security, if adopted correctly, will inherently end up improving customer experience (CX).
In practice, zero trust and CX are mutually supportive of one another, said Robert Wood, Chief Information Security Officer (CISO) for the Department of Health and Human Services’ (HHS) Centers for Medicare and Medicaid Services (CMS)…
“I absolutely treat and look at zero trust as an opportunity for modernization,” said Gerald Caron, chief information officer in HHS’ Office of Inspector General.
That opportunity to modernize makes a better customer experience, he said, adding, “going passwordless is definitely something that I’d like to get to . . . [passwords are] creating a monotony for our user population, and they’re going to start doing bad hygiene things which results in worse things happening.” … Read the full article here.
