The General Services Administration is once again struggling with a major systems modernization project, causing an increasingly high level of frustration among vendors and grantees. Now, a powerful congressman is demanding answers about why three months into the transition to the new way for vendors to identify themselves for federal contract or grant awards, GSA hasn’t resolved serious issues with the system…
GSA kicked off the transition to the UEI on April 4, promising it had learned the hard lessons from previous system modernization efforts like move to SAM.Gov that initially stumbled.
But the problems with obtaining a UEI number, the lack of clear and urgency response from GSA and the long wait times at the call center are culminating as agencies enter the fourth quarter buying season…
Dave Zvenyach, the deputy commissioner of GSA’s Federal Acquisition Service, said in an email to Federal News Network that fixing the UEI transition is a top priority.
“Although we are making progress, we know there are entities who are waiting for their case to be resolved. Resolving their specific, individual cases is paramount for us. And we will not let up until entities can register in SAM in a predictable, timely basis,” he said. “We are working to address each ticket as quickly and efficiently as possible and to improve the new system for both new and renewing entities. We are working with other federal agencies to identify opportunities to reduce the impact on entities affected by this process.”… Read the full article here.
