“The Department of Health and Human Services’ goal of becoming a shared service provider for agency grants management systems is coming into focus.”
“HHS’s Quality Service Management Office (QSMO) already has much of its basic infrastructure online. Next year, it will start offering select categories of QSMO-approved grants management solutions.”
“While HHS grants QSMO program office won’t reach full maturity until 2030, the agency is already seeing its work paying off. It projects an additional $6.2 billion in grants will go through federal shared services for grants management this fiscal year because five agencies have adopted these services.”
“The program office is also improving the customer experience for federal grant recipients. It estimates Login.gov handles 59% of the current federal grants volume, giving grant recipients a single sign-on to manage their portfolio of funding from multiple agencies.”
“HHS, meanwhile, has stood up a Grants QSMO Collaboration Site that will serve the “single source of truth for the Grants QSMO program,” Mary Beth Foley, the QSMO program office’s customer engagement lead, said.”
“Since 2020, the QSMO program office team has met with officials from 22 grant-awarding agencies for feedback on how to make the collaboration site user-friendly. It has also held seven human-centered design sessions meant to provide feedback on the dashboard’s functionality…”
“NGMA’s grant management survey last year shows that about 70% of respondents said their number-one priority was creating a unified portal for grant recipients…” Read the full article here.
Source: HHS QSMO sees $6B more in grants handled through shared services this year — By Jory Heckman, April 7, 2021. Federal News Network.
