“An attorney by trade who saw opportunity to improve the lives of veterans nationwide, Veterans Experience Office’s Barbara Morton applies human touches to all aspects of a veteran’s journey with the Department of Veterans Affairs. Morton discusses the digital technologies and user-centered research her office applies toward the development and measurement of tools that support benefits, health care and internal processes at the agency.” Listen to the newscast here.
Source: Listen: Human-Centered Design Drives Veteran Experience Strategies – March 19, 2021. GovernmentCIO.
