“This position is located in the Office of IT Services Management (OITSM), IT Support Services (ITSS).”
“The incumbent serves as a Supervisory IT Program Manager, with the overall responsibility for planning, organizing, directing, and evaluating the full range of activities involved with ITSS; also serves as a member of the Service Area senior management team, and participates in the development and implementation of Service Area-level program goals, objectives, plans, budgets, and policies.”
Responsibilities:
- Perform the full range of program management functions required to accomplish the ITSS mission.
- Lead continuing evaluations of the customer support services provided by the Service Area to ensure that customer requirements and management expectations are being met in a highly effective and efficient manner.
- Represent ITSS’s interests in the development and presentation of Service Area budgets.
- Represent ITSS at meetings and conferences, and serve as Service Area Manager as required; work closely with other Service Areas to plan, coordinate, and integrate the development and delivery of systems and services.
- Maintain a comprehensive knowledge of financial and human resources applications; understand the complexities involved in managing large scale programs; and has in-depth knowledge of government contracts and financial and schedule management.
- Collaborate with CIT CISO and his/her staff to ensure the reliability, accessibility, integrity, and confidentiality of assigned services, and to prevent and defend against unauthorized access to CIT and NIH systems, networks, and data.
- Provide expertise in developing contingency plans and disaster recovery procedures; ensure implementation of appropriate systems security policies and procedures during the acquisition, implementation, and operation of IT services and technologies.
- Manage efforts in providing continuous centralized and collaborative customer support services to NIH-wide IT users.
- Maintain a comprehensive knowledge of current and emerging technology, including mobile and video technologies; lead efforts to research, evaluate, and adopt new technological developments that will enhance the services provided.
