Friday, December 5, 2025

VA taps new Acting Program Manager to lead White House VA Hotline

Chris Hluchyj, a rising leader who has supported Veterans Affairs for almost a decade through a series of progressively responsible roles in support of the Veterans Experience Office, takes on a new challenge as the Acting Program Manager for the White House VA Hotline.

The hotline’s pilot began under direction of the Veterans Experience Office in 2017. “Calls are answered by a live agent 24 hours a day, seven days a week, 365 days a year. The hotline is staffed by more than 60 agents who have had extensive training on VA programs and services. Most of these agents are a Veteran, military family member, caregiver or a survivor.”

The White House VA Hotline conducts immediate warm hand offs for at-crisis risk Veterans needing the services of the Veterans Crisis Line.” More here on the hotline.

Prior roles include:

  • Chief, Strategic Planning and Business Development, Veterans Experience Office – U.S. Department of Veterans Affairs
  • Chief of Portfolio Management Operations – U.S. Department of Veterans Affairs
  • Acting District Deputy Veterans Experience Officer – U.S. Department of Veterans Affairs

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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