“The incumbent serves as the Customer Satisfaction Analytics Manager, reporting to the Director of the Internal Business Relationship Management Office (IBRMO) within the Office of Information and Technology (OlT), Department of Veterans Affairs (VA). Occupying a crucial leadership role, the manager is responsible for the execution of survey and statistical tasks within IBRMO projects, including managing project staff and developing and maintaining client relations.”
“Major Duties:
- Identifies, leads, and participates in VA and/or government special projects or studies, work groups, task forces and panels, frequently focusing on unprecedented problems, policy making and shaping the future direction of agency account management planning and execution of programs.
- Displays complete proficiency in building and applying statistical techniques and models to provide practical and clear insights into the nature of customer attitudes, end-user behavior, and potential or actionable improvements to OIT services and systems.
- Identifies and develops performance metrics, procedures, and techniques to provide overall direction and guidance for the development, testing, product improvement, and fielding of assigned program areas.
- Designs and implements programs for analyses, statistical design, statistical coding, and model validation in support of business requirements using statistical packages and programming tools.
- Defines, articulates, and delivers information regarding reporting and analytical activities and needs to key stakeholder groups, governance boards, committees, and senior level management on statistical capabilities and validity of customer satisfaction metric deliverables.”
Read the full job description here.
G2X TAKE: Those who support Veterans Affairs may want to influence who applies for this Internal Business Relationship Management Office (IBRMO) position within the Office of Information and Technology (OlT) that plays a crucial leadership role as the manager responsible for the execution of survey and statistical tasks within IBRMO projects.
