Updated March 12, 2020
Lee Becker, who most spent more than a decade serving VA, including most recently leading the development and reorganization of a new operating model and mechanism focused on the delivery of customer experience data, products, tools, and technology based on best practices in industry to support the modernization of the second largest agency in Government enabling 380K employees to improve the Veterans experience and increasing customer trust by 19% points, has taken on a new role as Solutions Partner with global pioneer and market leader in Experience Management, Medallia.
In his new role he will serve as the Customer Experience (to include Patient Experience and Employee Experience) Champion for Public Sector and Healthcare, enabling dedicated government and healthcare teams to improve the customer experience for the public to include citizens, patients, students, farmers, caregivers, warriors, Veterans, and more. Read the full press release here.
Prior roles include:
- Chief of Staff, Veterans Experience Office – U.S. Department of Veterans Affairs
- Division Chief – U.S. Department of Veterans Affairs
- Branch Chief – U.S. Department of Veterans Affairs
Posted February 11, 2020
Lee Becker, Chief of Staff, Veterans Experience Office at U.S. Department of Veterans Affairs
“I have transitioned from #VA. It was an honor and privilege to have served with patriots dedicated to provide the very best experience in care, benefits, and services to #Veterans, families, caregivers, and survivors.”
“… Thankful to have worked with so many amazing people at VA, and for the opportunity to be part of the #VEO Team working with talented leaders Lynda Davis, Ph.D. Barbara C. Morton and the #CXCAPGoal Team Margaret M Weichert Amira Choueiki Boland – evolving #CX at VA and in the federal government.”
“… Will be taking some time off and will share an update on my status in March. Thank you for all the support over the years – and for this next and exciting chapter!” Read the full post here.
Source: LinkedIn.
