Wednesday, January 28, 2026

FedScoop: The VA is developing new metrics for measuring its digital transformation

“The Department of Veterans Affairs’ IT office is developing a new set of metrics to measure the agency’s success managing a cloud-driven digital transformation across several of its most important systems and missions.”

“CIO James Gfrerer said Wednesday his office is close to launching a “balanced scorecard” to measure the success of the VA‘s various digital transformation efforts, to include the modernization of its electronic health record, medical logistics supply, human resources and financial management systems…”

“… The new scorecard, he said, will help the VA assess its progress and make decisions more quickly if something isn’t working as intended. It could play a big role as the department goes live with its Cerner-based Electronic Health Record Modernization program at VA hospitals in the Pacific Northwest in March.”

“Gfrerer said by 2024 about 350 of the department’s applications and systems — about half of its portfolio — will reside in that enterprise cloud. “That is not…” Read the full article here.

Source: The VA is developing new metrics for measuring its digital transformation – By Billy Mitchell, January 15, 2020. FedScoop.

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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