Melanie O’Conor, an experienced Government leader skilled in Customer Experience, Human Centered Design, Customer Insights, Regulatory Analysis, Community Engagement, and Policy Analysis, who previously led a team of GS-13 and GS-14 analysts focused on helping the Veterans Experience Office (VEO) ensure business discipline in project, program, and portfolio management, has taken on a new challenge as Assistant Director of Customer Experience for the Office of Strategic Initiatives and Collaboration (OSIC) at VA.
Prior roles include:
- Chief, Veterans Experience Portfolio Management Operations – U.S. Department of Veterans Affairs
- Chief, Veterans Experience Portfolio Intake – U.S. Department of Veterans Affairs
- Acting Chief of Policy and Procedures, Vocational Rehabilitation and Employment (VR&E) Service – VBA
