“Responsibilities:
- The incumbent serves as the Production IT Systems Operations Director within the Division of Operations, Office of Operations (OPS).
- Provides leadership, overall direction, and guidance to staff in the Office of Operations (OPS) Office of the Chief Information Officer (OCIO).
- Oversees hardware and software asset management, call center/service desk and desk-side support operations, printing services, email operations, operational support for voice and data services, Data Center operations, and oversight of the change management process for the entire production environment.
- Responsible for information systems operations and security activities by ensuring confidentiality, integrity and availability of systems for the OCIO/OPS production-operating environment.
- Provides overall direction and leadership for ensuring all operational security needs are identified; security requirements are complied with; breaches are monitored; and, resolutions are coordinated…”
“Requirements:
Applicant must have experience overseeing large scale production IT operations services to include data center operations, organizational email, and voice/data services and directing a comprehensive configuration management and change control program for a large production IT environment within the last 5 years…”
