“Patients in the military health system should see a standardized system for making appointments, navigating between primary and specialty care and interacting with Tricare contract managers in the coming year or two, the Defense Health Agency’s top officer said Monday.”
“DHA plans to create a uniform system of quality medical care that patients will find familiar regardless of duty station, DHA director Army Lt. Gen. Ronald Place told attendees during a forum for families at the Association of the United States Army annual meeting in Washington.”
“Place likened the current system, in which the Army, Navy and Air Force are responsible for managing and staffing their individual hospitals and clinics, to the ‘fog of war.’”
“’The No. 1 challenge, complaint, issue, that I hear in terms of our military health system is, ‘You guys don’t have a system. Because when I go to make an appointment at one location, it’s different than when I try to do it at another location — Is it better to do it online? Is it better to call the central line, to call the clinic?… What about a referral? … How does that work?’ We don’t have a system,’ Place said.”
“The planned changes…” Read the full article here.
Source: Defense Health Agency to create uniform systems for appointments, prescriptions, referrals and more – By Patricia Kime, October 15, 2019. Military Times.
