“Thought leaders within and adjacent to federal agencies are endeavoring to bring a product management approach to government IT, according to key representatives from the U.S. Digital Service and Georgetown University.”
“Product management is relatively new to the field, said Clare Bayley, director of product and strategic operations at the Digital Service. Product management as an organizational approach has only been widely implemented and discussed in the private sector for the past four years, and its tentative implementation within the federal space is an even more recent enterprise, Bayley said. This renders product management both an exciting and dynamic process, yet one still undergoing considerable development in its core fundamentals…”
“There has already been demonstrable success in fostering a product management style within some of America’s largest federal agencies. One notable example is the collaboration between USDS and the Department of Veterans Affairs in redesigning VA.gov as a more user-friendly portal.”
“We decided to treat the website as a platform, and use it as a support for other platforms,” Bayley said.
“Transforming the VA’s veteran service website into a hub for new applications has given the agency’s in-house talent space to integrate innovative products such as the Digital Claims Tool…” Read the full article here.
Source: Product Management Approach Being Adopted Across Federal Agencies – By Adam Patterson, August 29, 2019. GovernmentCIO.
