“While the focus at DHITS 2019 was on the rollout for MHS Genesis (the Defense Health Agency’s new electronic health record), advances to existing health care services were also on display. DHA has updated TRICARE Online (TOL), for example, to include several services that provide active-duty service members, veterans and their families with 24/7 access to care and online health services.”
“One particularly successful service has been providing email reminders for doctor’s appointments, said TRICARE Online Project Manager Jim Copeland. TOL now includes an automated appointment request and reminder system as part of the patient portal, where beneficiaries can enter as many email addresses as they’d like to receive reminders ahead of their appointment. Not only have the automated requests and reminders helped to lower administrative costs, said Copeland, but also have led to a drastic reduction in the number of missed appointments.” Read the full article here.
Source: Military Legacy Health Systems Update Their Services – By James Mersol, August 6, 2019. GovernmentCIO.
