The US Department of Veterans Affairs (VA) depends upon the unique capabilities of BigFix highly integrated with multiple platforms for enterprise (including Internet device) visibility, vulnerability management, threat detection, incident response, internal/external security compliance reporting and general endpoint management.
In order to maintain and operate this critical platform the VA requires renewal and consolidation of software subscription, two (2) on-site premium support service personnel that have direct ties to BigFix Product Development, the ability to optionally purchase additional licenses at any time during the life of the contract at top-level, high-volume discounted pricing and flexibility in all licensing to allow for the shift of endpoint types over time (e.g. servers to workstation licenses, workstations to mobile devices (if the need arises)) in order to reflect the inevitable changes in enterprise make-up without forcing certain licenses to go unused and additional licenses to be acquired unnecessarily.
VA requires a Five (5) Year Enterprise Support Agreement (ESA) that acknowledges and addresses the fact that VA:
- Requires the renewal of subscription and support services (S&S) on existing perpetual licenses owned by VA
- Requires licensing to become flexible so that it supports the changing endpoint composition across all BigFix products currently owned; Allow for the optional addition of BigFix platform add-on features (currently available and being developed) during the life of the EA at a pre-set cost at the time of renewal or during any contract year (base or options).
- Requires the ability to optionally add licenses as needed in increments of 10,000, 20,000, 30,000, 40,000 or 50,000 (contract options) and all license pricing should be at the matching tier that reflects discounting based off at least 600,000 endpoints
- Currently requires two (2) full-time, on-site premium support (legacy AVP) staff that have direct access to BigFix Product Development and may optionally need to add resources in the future at a cost in synch with current costs as contract options…
