Too many IT updates and a lack of clear leadership doomed the Department of Veterans Affairs implementation of the new Forever GI bill from the beginning. The agency’s inspector general said VA either needed $70 million or 1,000 new employees to make the necessary IT updates to comply with the new GI bill. Thirteen members of Congress asked the agency to review VA’s implementation of the new law. The IG said the agency didn’t have one person in charge of overseeing the project until 10 months into implementation. VA announced back in November it would delay distributing education benefits under the new law until the end of 2019 to give the agency more time to finish IT updates.
Source: Large amount of IT updates may have doomed Forever GI bill from the start – By Eric White, March 25, 2019. Federal News Network.
