“… Between the site’s relaunch on Nov. 7 and Jan. 16, veterans submitted 51 percent more online health care applications than they did during the same period the year before, Johnston told Nextgov. Applications for G.I. bill education benefits also increased 9 percent, and customer experience scores improved as well…”
“The team analyzed data on how veterans were using each site and linked to the 20 most popular services—which account for some 80 percent of the agency’s web traffic—directly on the new homepage. Information on offices and operations are still available online, she said, but it’s no longer the first thing veterans see when they enter the site…” Read the full article here.
Source: Online Health Applications Increased 50 percent After VA.gov Relaunch – By Jack Corrigan, February 14, 2019. Nextgov.
