“… Former VA official Ashwini Zarooz, now of Salesforce, offered one interpretation for some of the EHR implementation turbulence. When asked about how to effect cultural transformation, she referenced the implementation by saying, “It was all about resistance … our providers and frontline staff really resisted the idea of this change coming forward,” she said, before stressing the need to engage providers when installing a new EHR.” Read the full post here.
Source: New details on pre-cert – By Mohana Ravindranath, January 8, 2019. POLITICO.
