“In a tense hearing Thursday, lawmakers demanded that leaders from the Department of Veterans Affairs tell them when a software glitch that’s causing veteran GI Bill benefit payments to be delayed is expected to be fixed. The VA didn’t exactly comply…”
“This kind of standoff defined much of the hearing, during which the VA was taken to task for reported IT “issues” that have left the agency struggling to deliver timely education and housing stipends to student veterans…”
“The VA initially targeted release of the new software for July 16, then revised this to Aug. 13, Lawrence said. Come Aug. 9, however, the agency knew it wouldn’t meet the deadline and decided to tell schools and student veterans to submit claims the old way…” Read the full article here.
Source: VA refuses to give House lawmakers an answer on when software issue will be fixed – By Tajha Chappellet-Lanier, November 16, 2018. FedScoop.
