“Calling it a surreal moment, Marcy Jacobs, the executive director of the digital service at the Veterans Affairs Department, accepted her Service to America Medal Tuesday night.”
“Jacobs started the effort three years ago to change the way more than 40 million veterans and their families interact online with the VA…”
“Over the course of the last three years, Jacobs said a team of 80 people across the VA have talked to more than 6,000 customers to simplify the way veterans find and apply for benefits and services…” Listen to the broadcast and read the article here.
Source: VA digital service team not resting on laurels, plans to continue to simplify online experience – By Jason Miller. October 3, 2018. Federal News Radio.
