“Amid a barrage of daily headlines about turnover, disarray and mismanagement, the Department of Veterans Affairs is looking to reinvent itself as an agile agency focused on customer service. The effort is paying off – without much in the way of publicity, a unified VA services website at Vets.gov has attracted 40,000 daily users and spurred a 700 percent increase in online appointment scheduling…”
“The Vets.gov site will be the first to be rolled up under the VA.gov umbrella, but more will follow. As is the case with Vets.gov, users will be able to access their data and services using credentials from the Myhealthevet e-health portal, the DS Logon offered in conjunction with the Department of Defense and via ID.me, a private sector identity proofing service that links your government-issued ID to a mobile device. Mobile users won’t be able to use their fingerprint or facial recognition logins that are built into devices, but that is in the offing.”
“At launch, the redesigned VA.gov will focus on…” Read the full article here.
Source: VA.gov to relaunch as front door to benefits, services – By Adam Mazmanian, October 2, 2018. FCW.
