“Hello, I’m Robert Wilkie and it is an overwhelming honor to serve along side you as Secretary.”
“There are two emotions today.”
“The first emotion is feeling very humbled. I was humbled by the honor of being a candidate for this job; I was even more humbled by the call to be your next Secretary.”
“The second dominant emotion is that of being very, very excited—thrilled! Thrilled to be part of this department…”
“During my confirmation hearing, and in previous messages to you while serving as the Acting Secretary, I shared with you my philosophy – customer service.”
“Customer service must start with each other-not talking at each other but with each other across all office barriers and across all compartments. If we don’t listen to each other, we won’t be able to listen to our Veterans and their families…. and we won’t be able to provide the world class customer service they deserve.”
“Next, we must have a bottom up organization. The energy must flow from you who are closest to those we are sworn to serve…” Watch the video or read the message here.
Source: A message to VA’s workforce from Secretary Wilkie – July 31, 2018. VA.gov.
