“New acting Department of Veterans Affairs Secretary Robert Wilkie addressed VA employees Wednesday in his first public message since President Donald Trump appointed him to the post last week.”
“In a three-minute video, Wilkie describes his “customer service” philosophy for the agency in an attempt to refocus employees. “
“Customer service must start with each other – not talking at each other, but with each other across all office barriers and across all compartments,” Wilkie said. “If we don’t listen to each other, we won’t be able to listen to our veterans and their families.”
In the video, Wilkie notes: “I do not know how long I will be privileged to serve as the acting secretary.”
“In tapping Wilkie, Trump bypassed VA Deputy Secretary Tom Bowman. Federal law gives a president broad authority to temporarily fill an agency job if the officeholder “dies, resigns…” Read the full article and watch the video here.
Source: New acting VA secretary sends video message to agency employees – By Nikki Wentling, April 4, 2018. Stars and Stripes.
