“I’m grateful to former CMS Deputy CIO Henry Chao for taking our class on a field trip into the belly the beast that was Healthcare.gov. So often public servants are remembered for one moment in their careers — either a crowning success or an embarrassing failure. Though unfortunately Chao’s name will most likely be associated with the latter, he appears to be building a new career of explaining his mistakes and sharing his thoughts on how the next Healthcare.gov can be better.”
“…From its inception in 2010 to its launch on October 1, 2013, Healthcare.gov was a living, breathing organization. All organizations come down to three pieces: structures (e.g., governance, reporting relationships), processes (e.g., how information is communicated, how the work gets done), and people (e.g., culture). Chao’s comments shed light on how IT projects can fail on all three fronts…” Read the full post here.
Source: Failure to Launch – Lessons from Henry Chao – By Megan White, February 5, 2018. Medium.
