“At the event in Washington earlier this month to discuss the blueprint, several agency IT leaders discussed how they have put the ideas behind the report into practice in digital transformation initiatives.
For example, acting Veterans Affairs Department CIO Scott Blackburn said that following the scandal over veterans’ wait times at agency hospitals, the VA needed to regain veterans’ trust, according to FedScoop. So, the agency focused on designing technology systems that both veterans and hospital staff could easily use.
“When we are doing this, we really need to ground ourselves in the end user and getting the entire management team focused on that goal,” he said. “Our transformation, like all others, it revolves around…” Read the full article here
