In early 2021, when Denis McDonough was sworn in as the Veterans Affairs secretary, he promised to make the department more inclusive, more welcoming and more user-friendly for veterans.
Now, nearly two years later, McDonough says the VA is closer to those goals — but not there just yet…
“I think that one of the big issues with VA is to make sure that the vets trust us,” he said. “So, we have a lot of tools to try to make sure we can track and we can get feedback from vets. But the most important thing to trust, I believe, is transparency.
“I hope that [the public] believes that they have seen a change in VA on that, with monthly press conferences, with us making sure that we’re inviting in our veterans service organizations, inviting in veterans … and bringing the inspector general in, making sure that we’re working very closely with our accountability and oversight mechanisms.” … Read the full article here.
