Amid pressing priorities in federal tech, such as the executive order on improving the customer experience and large-scale projects such as electronic health record modernization, several leaders say they are honing in culture and human-centered design to get them over the line.
“The people who are doing the work know the best way to solve these problems … one of my colleagues often says, ‘I never fail to be impressed by how innovative they are and how isolated,’ and the innovation ecosystem really is aimed at cracking that isolation,” VHA Deputy Under Secretary for Health for the Office of Discovery, Education and Affiliate Networks (DEAN) Carolyn Clancy said at FedHealthIT’s Women in Leadership awards Tuesday…
“Of course, technology and data are important, but I think that the keys to success are really about the people and the culture,” said Sanja Basaric, AI program lead for HHS. “To have innovation you have to have a culture of courage … to even question the status quo, to be able to say, ‘can something be better? Can we improve this process?’” … Read the full article here.
