In 2021, RPA reduced the VA service backlog by 63%, enabling pension claim cases to award benefits within hours. Learn more in DigitalVA’s Year in Review.
Continuing VA’s Digital Transformation: 2021 Year in Review – January 2022. VA.
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VA: Continuing VA’s Digital Transformation: 2021 Year in Review
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Heather Seftel-Kirk
A writer for more than a decade, Heather helps hone the voice of FedHealthIT, helping to shape the information we share, working with collaborators and stakeholders to ensure they are delivering the message they intend and that it is the information our readers want to hear. A firm believer that every person has a story to tell and that every story is worth sharing, if told right, she also believes the written word carries power – to inform, to educate, and also to bring people together.
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