“Federal IT program and project managers are looking to maximize collaboration across stakeholders and customers as they implement Agile methodologies to improve the development process.
Even though government IT teams are increasingly embracing Agile approaches to software and tool development, managers across federal agencies said it is important to educate and involve customers in the process to make new technology implementation successful.
During an ATARC webinar last week, Health and Human Services Human Capital HR Information Systems Program Manager Clarence Baker explained the importance of customer interaction.
‘Agile only works if the customer understands, has some type of basic knowledge of Agile and what the expectations are,’ Baker said. ‘As we implemented applications, one of the lessons learned was we need to give these people a five-minute brief on what Agile is, what it means to you. … As you’re implementing the new technology, the new way of doing business, a lot of the customers didn’t really understand the technology until you’re in the third or fourth sprint.’
With stakeholder collaboration, project and program management and development teams can understand what customers find preferable earlier on…” Read the full article here.
Source: Why Stakeholder Involvement in Agile Processes is Key – By Melissa Harris, July 14, 2021. GovernmentCIO.
