“When the Department of Health and Human Services transforms its back office and mission technologies two themes emerge.”
“The first is more typical of an IT modernization effort — consolidation and reduction of systems and contracts. The second theme is less concrete with a focus on both internal and external customers.”
“Rajiv Uppal, the chief information officer at the Centers for Medicaid and Medicare Services, said his IT modernization strategy leans toward the second theme. CMS builds and updates many of its IT systems and applications in house… For Jose Arrieta, who became the CIO at HHS in May, the customer, too, is critical but in the short term IT modernization was more about cutting costs…”
“Jose Arrieta, is the chief information officer at the Department of Health and Human Services.”
“If I want to move into artificial intelligence or any type of machine learning capability, I have to create some creditability with our customer base and, in particular, the different funding functions that exist in our agency,” Arrieta said on the panel…” Listen to the broadcast here.
Source: HHS, CMS following the two ‘Cs’ of IT modernization: Customers and cost cutting – By Jason Miller, March 16, 2020. Federal News Network.
