“Leaders from the Department of Health and Human Services (HHS) shared how the agency’s acquisition process fueled successful IT transformation in projects like Accelerate at the Feb. 26 ServiceNow Federal Forum.”
“CIO Jose Arrieta announced earlier this month that the agency’s Accelerate neural network had already saved the agency over $30 million. Now, at the ServiceNow event, he shared how the HHS IT transformation process enabled that success and how the agency works with industry throughout the process…”
“Arrieta added that when pursuing IT transformation, the tension should be balanced with a return on investment (ROI) that adds real value to the organization and the user community.”
“’If you’re going to put $20 million, $10 million in the underlying infrastructure, and you’re not going to drive any outcome for the user community, at some point your funding is going to run out,’ he warned.”
“Accelerate is an example of an infrastructure project that proved its ROI to the user community. The $33 million in cost savings from the transformation, Arrieta explained, directly funded other agencies within HHS…”
“At the event, HHS Chief Human Capital Officer Blair Duncan announced that the agency launched a human resource (HR) platform on Feb. 3 to better manage and transform its employee data…” Read the full article here.
Source: HHS Leaders Share IT Transformation Successes – February 26, 2020. MeriTalk.
