“One year after migrating all veteran services to the Veterans Affairs Department’s main webpage, agency officials are touting significant increases in vets engaging with digital services…”
“Since the redesign and relaunch, the site has seen an uptick in the use of digital services. For instance, veterans submitted nearly 600,000 education forms through the new site in 2019, a 2% increase since the site was overhauled.”
“Other areas saw more dramatic booms. Disability compensation submissions filed digitally rose 27% to 291,000; pension submissions increased by 59% with 8,000 veterans filing; and burial requests almost doubled, increasing 91% to 6,500 submissions.”
“But the biggest jump was in veterans…” Read the full article here.
Source: More Vets Are Taking Advantage of Digital Services Through New VA.gov – By Aaron Boyd, November 8, 2019. Nextgov.
