“… And in three-and-a-half years at the Department of Veterans Affairs spanning both the Obama and Trump administrations, I lived VA’s complex transformation firsthand and learned that transformation in government is indeed possible.”
“The VA has suffered from low levels of trust. In 2015, at the start of the transformation, veteran trust in the agency stood at just 47 percent. Long wait times and antiquated processes put VA in stark contrast with a private sector that was integrating technology at breakneck speeds. Members of Congress and stakeholders across the country openly questioned whether VA was simply too big and too broken to fix. Today, through a smart approach and hard work, veteran trust in VA care stands at 72 percent. The VA still has a long way to go, but there is no doubt that the agency has seen real and important progress…” Read the full article here.
Source: The VA improved public trust by 25% and other agencies can too – By Scott Blackburn, September 19, 2019. FedScoop.
