Re: Solicitation Number: 75A50119Q00038
The Office of the Assistant Secretary for Preparedness and Response (ASPR), Division of Strategic National Stockpile (DSNS), Information and Planning Branch has a requirement for maintenance and development of our WebEOC® system for: Daily Operations, Emergency Management, Public Health Response, Exercises, Training and WebEOC® implementation of best business practices.
The DSNS is seeking a service provider to provide WebEOC® Software Administrator Services which include; advising and assisting with effect system management, providing recommendations for improvement of the WebEOC® Software System to enable the safe and appropriate transfer of critical information to and from partner organizations and other agency entities; administering the system process flow using a methodical configuration of groups, positions, and users; designing, configuring, testing and implementing process permissions; designing, configuring, testing and implementing administrator profiles; designing, configuring, testing and implementing complex boards and processes to include input views, display views, sorting, filtering, data-linking; process permissions; mapping, charts, dashboards, and report generation; and integrating WebEOC® with other applications. The service provider will develop and maintain system documentation; assist in the writing of user guides; provide administrator and end-user WebEOC® training; and provide technical advice, assistance, and guidance to staff to include advice related to the implementation of future version releases by Juvare. The service provider will also be available for on-site emergency services during activations of the DSNS Stockpile Operations Center..
3. SCOPE OF WORK:
- The contractor, as an independent organization and not as an agent of the US Government, shall furnish all necessary personnel to provide consultation services and support for the following categories
- System support; via phone, email, video conference and on-site, consultation can be scheduled and emergency On-Site support can be requested, as needed
- Training support; via instructor-led, remote and on-site training, the development of training content based on DSNS mission requirements, and facilitated through lecture, hands on training and exercises…
