“This position is located in the Office of IT Services Management (OITSM), IT Support Services (ITSS).”
“The incumbent serves as a Supervisory IT Program Manager, with the overall responsibility for planning, organizing, directing, and evaluating the full range of activities involved with ITSS; also serves as a member of the Service Area senior management team, and participates in the development and implementation of Service Area-level program goals, objectives, plans, budgets, and policies.”
Responsibilities:
- Perform the full range of program management functions required to accomplish the ITSS mission.
- Lead continuing evaluations of the customer support services provided by the Service Area to ensure that customer requirements and management expectations are being met in a highly effective and efficient manner.
- Represent ITSS at meetings and conferences, and serve as Service Area Manager as required; work closely with other Service Areas to plan, coordinate, and integrate the development and delivery of systems and services.
- Maintain a comprehensive knowledge of financial and human resources applications; understand the complexities involved in managing large scale programs; and has in-depth knowledge of government contracts and financial and schedule management.
- Collaborate with CIT CISO and his/her staff to ensure the reliability, accessibility, integrity, and confidentiality of assigned services, and to prevent and defend against unauthorized access to CIT and NIH systems, networks, and data.
- Manage efforts in providing continuous centralized and collaborative customer support services to NIH-wide IT users.
Requirements:
You must demonstrate in your resume at least one (1) year of qualifying specialized experience equivalent to the GS-14 level in the Federal Government performing the following types of tasks:
- Providing leadership in managing a desktop and end user support program;
- Developing and implementing policies, programs, and procedures consistent with the organization’s mission;
- Collaborating with stakeholders to develop strategic plans for IT customer support services;
- Recommending the implementation of new IT programs to improve program effectiveness;
- And developing long term strategic plans for an IT organization.
Read the full job description here.
