“The Department of Veterans Affairs is focusing on broad-scale renovation of its deployment capacities, according to Executive Director of End-User Operations Dewaine Beard.”
“Following 23 years of service to the VA, Beard was officially appointed director of the 3,500-person team responsible for requisitions and deployment of end-user technology in April 2019. Beard outlined to GovernmentCIO Media & Research the agency’s renewed focus on deployment-as-a service-capacities — especially as a foundation for supporting the agency’s modernization initiatives.”
“As a companion to the upper-level technical advances occurring throughout the VA’s Office of Information Technology, end-user operations are focused on ensuring VA employees are equipped with the best utilities for managing veterans care. The VA’s ongoing attention to fine-tuning its service lines has necessitated corresponding reform to end-user deployment, an approach Beard summarized as being ‘focused on delivering a more consistent experience for our users.’”
“This has centered largely on increasing the speed and efficacy of the end-user deployment process, with Beard noting that ‘automation is one of our key areas of focus…’” Read the full article here.
Source: Reforming End-User Operations is a VA IT Focus – By Adam Patterson, August 27, 2019. GovernmentCIO.
