“The Department of Veterans Affairs is working on improving customer experience across the agency. One way they’re looking to accomplish that by streamlining verification for benefits. A new database of military events allows investigators at VA to look up whether veterans were involved in incidents that could cause PTSD or other mental health issues. For their efforts, the team who created this database are finalists for a Samuel J. Heyman Service to America Medal. Paul Shute, chief of operational innovation at Veteran Affairs, says that the database represents a major modernization breakthrough.” Watch the video here.
Source: Speeding up the delivery of benefits for veterans – July 9, 2019. Government Matters.
