“The incumbent serves as the Assistant Director in the Office of Strategic Initiatives and Collaboration (OSIC) within the Veterans Benefits Administration (VBA) in Washington, D.C. OSIC is responsible for the oversight of tracking initiative status and progress, evaluating performance metrics and outcomes, and coordinating with other VA and VBA offices in implementing processes to integrate performance measurement approaches with strategic planning.”
Responsibilities:
- Serves as one of four Project Management Officers, in the Office of Strategic Initiatives and Collaboration for the Initiatives, Collaboration, Customer Experience, and Veterans Correspondence Teams.
- Serves as a senior program or project manager for VBA’s major modernization programs.
- Works with the Deputy Director and Director and other VBA senior management to ensure vertical and horizontal integration of major program and projects development for VBA and its stakeholders
- Assists the Deputy Director and Director in providing centralized program/project management and executes strategic guidance and direction using program integration and implementation, requirements integration and management, business modernization and improvement, program assurance and risk management concepts
- Responsible for providing oversight and management of VBA’s Customer Experience engagements for VBA business lines and offices.
- Serve as the chief liaison between VBA and VA Veterans Experience Office.
Requirements:
Applicants must also have one year of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves:
- Experience developing project plans to track, monitor, and control areas (responsibilities, schedules, resources, costs and risks) related to strategic planning, customer service, veterans correspondences, and change management initiatives objectives in support of mission critical/enterprise wide programs;
- Supervising staff and coordinating a full range of personnel management actions;
- Developing relationships and engages with broad/multilevel stakeholders to support strategy development and transformation;
- Directing human centered design projects to evaluate and solve complex problems related to mission critical initiative and program/project management within a program or organization.
