“The central website that Medicare’s 60 million beneficiaries must use to choose their coverage option is difficult to use and sometimes produces incomplete information, the Government Accountability Office has found.”
“Simply navigating the Medicare Plan Finder (MPF) page on Medicare.gov can be a challenge, the watchdog agency writes in a report published Tuesday. Getting through the various pages takes a long time, and users are unable to jump directly to the sections that cater to their needs.”
“And that’s just the beginning — once users finally reach the page to compare plans, they tend to struggle to understand what’s written there. Per a report by advocacy groups, ‘the website explains health coverage terminology poorly and does not use plain language,’ GAO writes…”
“But there’s good news ahead — the Centers for Medicare and Medicaid Services (CMS) is planning to launch a revamped MPF site this fall. The redesigned site will roll out in phases, CMS said, starting in early August and completing by the Medicare open enrollment period in October 2019.” Read the full article here.
Source: CMS’s Medicare Plan Finder website is difficult to use, GAO says – By Tajha Chappellet-Lanier, July 30, 2019. FedScoop.
