The Department of Veterans Affairs (VA) Veterans Health Administration (VHA) is issuing this combined synopsis for the provision of services that take into account systems design, human failures, human factors engineering, safety culture, and error reporting and analysis in the consideration of three goals: developing safer Health IT, use Health IT safely, and use Health IT to improve safer care. In addition, the Contractor shall apply reporting mechanisms for post-deployment monitoring of HIT safety.
The Contractor shall respond to patient safety issues and provide support to the IPS Office in the form of analysis, workflow documentation, process reviews, and mitigation/remediation recommendations. The Contractor shall provide management support in the assessment of HIT safety products.
The Contractor shall provide user interaction/experience design related to patient safety. This shall include user/human/work-centered design, agile development processes, dialog/interaction design, information architecture, information visualization principles, graphic design principles, user-interface standards, and error-tolerant design.
