“Putting paperwork online doesn’t necessarily make filling it out any less arduous, but developers at the Department of Veterans Affairs are hoping that a new interactive question format will make filing disability claims easier for the nation’s veterans.”
“The online Disability Compensation Claim Tool aims to help veterans fill out claims forms and reduce the time it takes to do so…”
“The tool, which started as a minimum viable product in August 2018 and was launched for all veterans in March 2019, is part of a long-standing partnership between the VA and the U.S. Digital Service, which has yielded results like a modernized appeals processing system and a redesigned VA website.”
“For this particular project, the Veterans Benefits Administration, the VA’s Office of Information and Technology, and Digital Services at the VA collaborated with veterans to create a tool that auto-populates claim forms, keeps track of how much time users spend on a page or where they abandon the form, and allows veterans to track the progress of submitted forms…” Read the full article here.
Source: Taking the ‘work’ out of disability claims paperwork – By Jessie Bur, June 15, 2019. Federal Times.
