“The CAP Goal, which is part of the President Trump’s March 2018 President’s Management Agenda, is intended to “provide a modern, streamlined, and responsive customer experience across government, comparable to leading private-sector organizations.” The leadership team tasked with advancing the CAP Goal includes leaders from the Office of Management and Budget (OMB), U.S. Digital Services, Department of Veterans Affairs (VA), and General Services Administration.”
“To measure progress towards the Goal, the leadership team broke down the process into three strategies: improve digital services, increase transparency to drive accountability, and apply proven practices to raise…” Read the full article here.
Source: Federal Government Nears Completion of its CX CAP Goal – June 21, 2019. MeriTalk.
