“The National Cancer Institute (NCI) is creating new digital workflows to streamline processes and automate administrative functions. The goal is to create efficient, modern services that enable NCI staff to stay focused on supporting cancer research and advancing scientific knowledge to help people live longer, healthier lives.”
“Jeff Shilling, acting CIO at NCI, said at ServiceNow’s Knowledge 19 conference that NCI is focused on IT innovation and business improvement across the organization, and shared lessons learned from experiences over the past five years.”
“He advises IT leaders to consider their current architecture – centralized? Distributed? Federated? And, to evaluate their current level of IT maturity…”
“NCI created its own recipe to transition to IT Service Management (ITSM) and built an IT Infrastructure Library (ITIL), working with ServiceNow.”
“The goal: to create “a manageable state of IT innovation and business improvement.” Building on success with ITSM, the team is evolving ITSM with a Configuration Management Database (CMBD) and extending business process automation to groups that traditionally don’t offer services, such as facilities management and communications.” Read the full article here.
Source: NCI Shares Recipe for Digital Transformation Success – June 6, 2019. MeriTalk.
