“Federal IT leaders discussed the opportunity to share applications across government to reduce duplicative efforts and costs, and improve employee and customer experiences at ServiceNow’s Knowledge 2019 Conference.”
“There are significant opportunities for application consolidation, particularly for agencies who share a similar mission, noted two Federal inspector general officials speaking at the conference…”
“O’Grady said HHS OIG is working to reduce reliance on legacy applications, building new applications on the ServiceNow platform. Starting their journey in November, he said three apps are already in production, highlighting one that solves a headache many Federal agencies share…”
“The next step is to scale applications like the Congressional Tracker across agencies with similar missions and processes, to achieve economies of scale, enable analytics and new insights, and share best practices.” Read the full article here.
Source: Build Once, Use Many: Federal IT Leaders Say Sharing Tools, Knowledge Will Accelerate Modernization and Improve Service – June 3, 2019. MeriTalk.
