“The Department of Veterans Affairs and the Healthcare.gov website, both saw increases of four points.”
“The National Park Service and the Postal Service remain the highest rated agencies that offer services to the public. TRICARE, the government-managed health insurance for service members, also held its rank as the third-best rated program.”
“Agencies are expecting to see improvements across the board when it comes to customer service over the next year. The reason for such optimism comes from a growing understanding of what it takes to provide exceptional customer service.”
“Here, VA’s Chief Experience Officer and the Initiative Lead from HHS Services’ ReImagine/Buy Smarter Initiative weigh in.” Listen to the podcast or read the full article here.
Source: Agencies must know their customer first before they can deliver an excellent experience – By Jason Miller, June 19, 2019. Federal News Network.
