The U.S. Department of Veterans Affairs (VA) is hosting more than 400 health care leaders at a landmark Veteran Patient Experience Symposium to improve customer service.
VA is shifting its culture to put Veterans and their families at the center of every process. VA’s Veteran Experience Office’s (VEO) Patient Experience team is supporting VA medical centers to deliver an excellent patient experience. Learning from best practices in both VA and private sector, VA has created and implemented several VA Patient Experience tools to ensure every employee is trained and focused on providing Veterans not only with the care they need, but also with care that is delivered in an exceptional and consistent manner. This first-of-its-kind gathering for VA will serve as a significant milestone in the future of VA Patient Experience.
