The Department of Veterans Affairs (VA) Veterans Benefits Administration (VBA) is issuing this Request for Information (RFI) for Veterans Intake, Conversion and Communications Services (VICCS) program.
VA requires contractor support to provide enhanced managed services in the progression towards a more comprehensive paperless claims processing environment. Managed services include capabilities to:
- Perform intake services
- Perform tracking, handling, and management of all source materials
- Perform conversion services resulting in images to populate VA systems
- Perform inbound and outbound mail management support utilizing a single mail portal
- Facilitate transaction processing / case management services
- Perform centralized outbound services…
